Last updated: 17 Desember 2025
This Support Policy outlines the scope and limitations of support provided for FlutKit products.
1. Scope of Support
FlutKit support is provided on a best-effort basis and covers:
- Issues directly related to the original FlutKit codebase
- Bug fixes for confirmed defects
- Guidance based on official FlutKit documentation
Support is limited to the unmodified version of the product. Issues caused by code modifications, third-party integrations, or unsupported environments may not be covered.
2. Response Time (SLA)
We aim to respond to support tickets according to the following guidelines:
- Initial response: within 24–48 business hours
- Follow-up responses: as soon as reasonably possible, based on complexity
Response times are not guaranteed and may vary during high-volume periods, holidays, or maintenance windows.
3. License-Based Support
The level of support provided may vary depending on the license type purchased.
- Standard License: Basic ticket-based support
- Commercial / Extended License: Priority handling when applicable
Details are subject to change and are determined at our discretion.
4. Bug Reports
When reporting a bug, please include:
- Product name and version
- Steps to reproduce the issue
- Expected vs actual behavior
- Screenshots or error logs (if available)
Incomplete reports may result in delayed responses.
5. Limitations
We reserve the right to decline support requests that:
- Fall outside the defined scope of support
- Are abusive, excessive, or unreasonable
- Involve custom work beyond reasonable guidance
6. Policy Updates
This Support Policy may be updated at any time without prior notice. Continued use of FlutKit products constitutes acceptance of the latest version of this policy.
7. Contact Us
If you have questions regarding this policy, please contact us via:
Email: support@flutkit.com
Website: https://flutkit.com